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Achaté Handheld Steam Cleaner
Will be delivered between December 23 and 25
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Achaté Spot Cleaner PRO with Steam & Hot Water
Will be delivered between December 16 and 18
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Achaté Stick Vacuum Cleaner PRO
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Achaté Steam Mop
Will be delivered between December 16 and 18
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Achaté Spot Cleaner
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Achaté Electric Cleaning Brush
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Achaté Steam Cleaner PRO
Will be delivered between December 11 and 13
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Achaté Mop Vacuum Cleaner - Wet & Dry
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Achaté Cordless High Pressure Cleaner
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Achaté Stick vacuum cleaner
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Achaté Electric Window Vacuum
Will be delivered between December 20 and 23
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Cleaning bundle
Will be delivered between December 16 and 18
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Steam bundle
Will be delivered between December 16 and 18
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Stubborn dirt bundle
Will be delivered between December 16 and 18
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Steam & Clean bundle
Will be delivered between December 16 and 18
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Steam & Clean PRO bundle
Will be delivered between December 16 and 18
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Achaté Cordless Pressure Washer Bundle
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Cleaning bundle
Will be delivered between December 16 and 18
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Deep Steam Bundle
Will be delivered between December 16 and 18
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Total Clean PRO Bundel
Will be delivered between December 16 and 18
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Steam & Shine Bundel
Will be delivered between December 11 and 13
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Clean and Fresh Odor Remover
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Clean and Fresh Stain Cleaner
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Clean and Fresh All Purpose Cleaner
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Clean and Fresh Floor Cleaner
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Clean and Fresh Glass Cleaner
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Achaté Cleaning Paste
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Can I track my order ?
Yes, as soon as your order has been shipped, you will receive a shipping confirmation with a track & trace code. This allows you to track the status of your order and see the expected delivery date.
How can I contact customer service ?
Our customer service is always there for you. You can contact us by email at support@achate.nl. We aim to respond to your message within 24 hours.
How can I return my product ?
To start a return, click on the following link: Returns portal Achaté. Here you can easily register your return and follow the shipping instructions.
Do you accept different payment methods?
Yes, we accept various payment methods, including iDeal, credit card and PayPal. This way you can choose the payment method that suits you best during checkout.
What are the shipping cost for my order ?
For orders under €30,- we charge €4,95 in shipping costs. For orders over €30,- we charge no shipping costs.
What is the delivery time of my order ?
For the Netherlands and Belgium,orders placed before 10:00 PM will be delivered the next day. For other countries, delivery time depends on the shipping company. We will send you shipping updates via email with the latest information about your order. Orders placed during the weekend will be delivered on Monday.
What If my order arrives damaged or deflective ?
We strive to provide quality products, but if your order arrives damaged or faulty, please contact us immediately. Send us photos of the damage or defect, along with your order number. We will solve the problem for you as soon as possible.
Can I change or cancel my order after placing It ?
We understand that you may want to make changes to your order or cancel it. Please contact us as soon as possible via support@achate.nlwith your change request or cancellation request. We will do our best to accommodate your request, but please note that orders that have already shipped may not be able to be changed or cancelled.
