Parts
Have you lost a part or has something broken?
Then view all available accessories and parts here. Is your desired part or accessory not listed? Please contact us via support@achate.nl, we are happy to help you!
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Achaté Steam Cloth - 2 Pcs
Will be delivered between December 16 and 19
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Achaté Handheld Steam Cleaner - Steam Cloth 3 Pieces
Will be delivered between December 8 and 10
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Achaté Handheld Steam Cleaner - Extra Attachments
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Achaté Steam Cleaner PRO - Steam Cloths
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Achaté Stick Vacuum Cleaner PRO - Extra Filter
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Achaté Stick Vacuum Cleaner PRO - Extra Battery
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Achaté Mop Vacuum Cleaner - Cleaning Roller
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Achaté Mop Vacuum Cleaner - Filter
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Achaté Electric Window Wiper - Microfiber Cloth & Silicone Lip
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Achaté Stick Vacuum Cleaner - Extra HEPA Filter
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Achaté Stain Cleaner - Hose
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Achaté Stick Vacuum Cleaner - Extra Battery
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Achaté Extra Battery Cordless High Pressure Cleaner
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Achaté Steam Cleaner PRO - Attachments
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Achaté Tap Connection Cordless High Pressure Cleaner
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Achaté Stain Cleaner - Attachment
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Achaté Stain Remover - Water Reservoir
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Achaté Stick Vacuum Cleaner - Charger
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Achaté Steam Cleaner - Carpet Panel
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Achaté Steam Cleaner - Velcro
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Achaté Steelstofzuiger PRO - Voetstuk
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Achaté Steel Vacuum Cleaner Pro - Attachments
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Achaté Steam Cleaner - Tank Cap
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Achaté Stain Cleaner PRO - Attachment
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Achaté Handstoomreiniger 4 opzetstukken set
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Achaté Mop Vacuum Cleaner - Clean Water Reservoir
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Achaté Steelstofzuiger PRO – Stofopvangbak
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Achaté Steelstofzuiger - Stofopvangbak
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Achaté Steel Vacuum Cleaner Pro - Charger
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Achaté Steel Vacuum Cleaner - attachments
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Achaté Vlekkenreiniger - Vuilwaterreservoir
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Achaté Cordless Stain Cleaner - Dirty Water Reservoir
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Achaté Stoomreiniger PRO opzetstuk set
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Achaté Steam Cleaner PRO - Steam Cloths
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Achaté Cordless Pressure Washer - Foam Lance
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Achaté Cordless Pressure Washer - Charger
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Achaté Mop Vacuum Cleaner - Charger
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Achaté Cordless Pressure Washer - Hose
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Achaté Dweilstofzuiger - Wet & Dry - Accu
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Achaté Cordless Pressure Washer - Spray Lance
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Achaté Cordless Pressure Washer - Water Inlet Filter
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Can I track my order ?
Yes, as soon as your order has been shipped, you will receive a shipping confirmation with a track & trace code. This allows you to track the status of your order and see the expected delivery date.
How can I contact customer service ?
Our customer service is always there for you. You can contact us by email at support@achate.nl. We aim to respond to your message within 24 hours.
How can I return my product ?
To start a return, click on the following link: Returns portal Achaté. Here you can easily register your return and follow the shipping instructions.
Do you accept different payment methods?
Yes, we accept various payment methods, including iDeal, credit card and PayPal. This way you can choose the payment method that suits you best during checkout.
What are the shipping cost for my order ?
For orders under €30,- we charge €4,95 in shipping costs. For orders over €30,- we charge no shipping costs.
What is the delivery time of my order ?
For the Netherlands and Belgium,orders placed before 10:00 PM will be delivered the next day. For other countries, delivery time depends on the shipping company. We will send you shipping updates via email with the latest information about your order. Orders placed during the weekend will be delivered on Monday.
What If my order arrives damaged or deflective ?
We strive to provide quality products, but if your order arrives damaged or faulty, please contact us immediately. Send us photos of the damage or defect, along with your order number. We will solve the problem for you as soon as possible.
Can I change or cancel my order after placing It ?
We understand that you may want to make changes to your order or cancel it. Please contact us as soon as possible via support@achate.nlwith your change request or cancellation request. We will do our best to accommodate your request, but please note that orders that have already shipped may not be able to be changed or cancelled.
