Refund policy

Return Policy – Achaté
At Achaté, we strive for top quality and customer satisfaction. Not happy with your purchase? You can easily return your product.

Return Conditions

• Cooling-off period: You have 30 days after receipt to register your return

• Usage: You may try the product as you would in a physical store; further use may result in depreciation

• Condition of the product: Return products complete, in their original packaging, and in good condition; missing or damaged packaging may lead to depreciation

• Exceptions: Sprays or liquid cleaners with broken seals (for hygiene reasons), damaged or visibly used products beyond normal testing

How to return a product

• Register your return: via the Achaté Return Portal

• Packaging & shipping: follow the instructions and return the product well-packaged

• Refund: issued within 30 business days after approval

Note: If the product does not meet the return conditions, we may not accept the return.

Order cancellation

• Cancellation period: within 30 days after receipt

• Return after cancellation: within 30 days of cancellation

Not satisfied? We’re here to help

• Issues with a product? Contact us at support@achate.nl

• Defective within warranty period? Our customer service team will assist you

• Need help? Email support@achate.nl – we’re happy to help