Track your order
Easily follow your order and stay updated every step of the way.
Ordering & Payment
Read all about ordering, payment and finalising your purchase.
Gift cards & Discount codes
See how to use and apply gift cards and discount codes to your order.
Delivery & Shipping
View information on delivery times and shipping.
Returns & Warranty
Read how returns and warranty work and easily track the status.
Product Instructions
Learn how to use your product and get the most out of it.
Frequently asked questions
Yes, once your order is on its way, you’ll get a tracking link so you can follow your package.
Our support team is here to help. Just email us at support@achate.com and we’ll get back to you as soon as possible.
Start your return through the Achaté returns portal. There you can register your return and follow the steps.
You can pay with iDEAL, credit card and PayPal.
For orders under €30, shipping costs €4.95. From €30 we ship your order for free.
