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Track your order

Easily follow your order and stay updated every step of the way.

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Ordering & Payment

Read all about ordering, payment and finalising your purchase.

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Gift cards & Discount codes

See how to use and apply gift cards and discount codes to your order.

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Delivery & Shipping

View information on delivery times and shipping.

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Returns & Warranty

Read how returns and warranty work and easily track the status.

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Product Instructions

Learn how to use your product and get the most out of it.

Frequently asked questions

Can’t find what you’re looking for? We’re here to help.

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Can I track my order?

Yes, once your order is on its way, you’ll get a tracking link so you can follow your package.

How can I contact customer support?

Our support team is here to help. Just email us at support@achate.com and we’ll get back to you as soon as possible.

How can I return my product?

Start your return through the Achaté returns portal. There you can register your return and follow the steps.

Which payment methods do you accept?

You can pay with iDEAL, credit card and PayPal.

What are the shipping costs?

For orders under €30, shipping costs €4.95. From €30 we ship your order for free.

Can’t find what you’re looking for? We’re here to help.

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