Shipping & Returns

Below you'll find everything about our shipping policy and about returning a product.

Shipping policy

Achaté orders are shipped with DHL, PostNL or UPS. We process and dispatch on business days from our warehouse in the Netherlands. Within 24 hours after processing you'll receive your tracking number by email. Follow your order at achate.montatracking.com.

Netherlands & Belgium

€ 4.95 — free from € 30

Delivery 1–2 business days

Germany & rest of Europe

€ 4.95 — free from € 30

Delivery 1–3 business days

Shipping costs are calculated automatically in the cart and are waived as soon as your order exceeds € 30. We ship to the Netherlands, Belgium, Germany, Austria, France, Spain and the rest of Europe.

Did your parcel arrive damaged or was it not delivered? Email us at support@achate.com and we'll sort it out together with the carrier.

Please note: the delivery times stated above are indicative and do not constitute a fixed deadline. In exceptional cases, including peak periods, public holidays, stock delays and carrier delays, delivery may take longer. The final delivery period agreed between Achaté and the customer is 30 calendar days from the date the order is placed, as set out in Article 11 of our Terms and Conditions. Delivery within that period constitutes delivery in accordance with the agreement.

Return policy

At Achaté we strive for top quality and satisfied customers. Not happy with your purchase after all? Simply send your product back.

Sorted in 4 steps

Pack the product well, preferably in its original packaging.

Drop the parcel off at a service point, following the instructions in the portal.

After approval the amount is back in your account within 14 business days.

Return conditions

Cooling-off period: you can return the items up to 30 days after receipt.
Use: you may try the product as you would in a physical store; further use may result in a depreciation charge.
Condition of the product: return products complete, in their original packaging and in good condition; missing or damaged packaging may lead to depreciation.
Exceptions: sprays or liquid cleaners with a broken seal (for hygiene reasons), and damaged or visibly used products beyond normal inspection.

The cost of returning the product is at your own expense. If the product does not meet the return conditions, we cannot accept the return.

Start your return