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Imprint

Achaté
Nieuwe Prinsenkade 3
4811 VC Breda
Netherlands

Email: support@achate.com

Commercial register: 83099549
VAT identification number: NL862726335B01

Authorised managing director:
Atif Nahari

🇩🇪 CANCELLATION POLICY

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you, or a third party named by you (other than the carrier), took possession of the goods.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us (Achaté) of your decision to withdraw from this contract by means of a clear statement (e.g. by email).

Email: support@achate.com

Or register your return directly via our returns portal:
👉 https://achate.returnless.com/en

Returns process

  1. Register your return (mandatory)
    Returns must be registered in advance via our returns portal:
    👉 https://achate.returnless.com/en

    Returns without prior registration will not be accepted.

  2. Packing and shipping
    After registering, you will receive further instructions. Please pack the goods carefully and follow the instructions in the returns portal.

    ❗ It is not permitted to return products on your own without registering them.

  3. Return address
    Parkerbaan 1C
    3439 MC Nieuwegein
    Utrecht
    Netherlands

Return costs

The costs of the return are borne by the customer.

Is your product defective, did it arrive damaged or did you receive the wrong item? Then of course we cover the return costs. In that case, please contact us first at support@achate.com and we will arrange the return for you.

Depending on the country of dispatch, additional customs duties, taxes or other costs may apply, which are also borne by the customer.

Refund

After receiving and inspecting the returned goods, we refund the purchase amount (including the standard shipping costs of the original delivery) within 14 working days using the same means of payment that was used for the original transaction.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods.

Conditions for returns

  • Where possible, the goods must be in their original condition and original packaging
  • Sprays, cleaning products and loose parts, such as steam cloths, can only be returned if they are undamaged and unopened
  • In the event of a loss in value due to use beyond what is needed to establish the nature of the goods, we reserve the right to deduct this
  • Returns that do not meet these conditions may be refused