Average delivery time is 1–2 business days. The exact delivery time is always indicated on the product page.

Out of stock? You can still place your order. As soon as it’s back in stock, we’ll ship it out right away. You’ll find the expected delivery date on the product page and in your confirmation email.

Not marked as shipped? It may already be on the way but not scanned by the carrier yet.

Missing something or received a damaged item? Send an email to support@achate.com with your order number and, if possible, photos. We’ll sort it out as quickly as possible.