Request your return through the portal
Pack your product, preferably in the original packaging
Drop it off at a parcel point
Receive your refund within 14 days after approval at our warehouse
Have another question?
Choose a QR code in the returns portal and get your label printed at a service point. Prefer to print it yourself? Just download the label instead.
Return costs are €4.95 and are at your own expense. Is your product defective, did it arrive damaged or did you receive the wrong item? Then of course we cover the return costs. In that case, please contact us first at support@achate.com and we will arrange the return for you.
You have 30 days after delivery to send your item back. Just register your return in the portal and ship it within that time. Please note: sprays, cleaning products and loose parts, such as steam cloths, can only be returned if they are undamaged and unopened.
Did your order arrive damaged or not working properly? Email support@achate.com as soon as possible with your order number and photos. We’ll sort it out quickly.
Something not working within the warranty period? Just email us at support@achate.com for help with your issue.
No problem. Just make sure the product is packed securely in another box so it can be returned safely.
Once your return reaches us, we’ll process your refund within 14 days using the same payment method. Still nothing after 14 days? Contact us at support@achate.com.
