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Red circular icon featuring a white shopping cart symbol centered within, representing a digital interface element for cart or purchase-related actions. 2-year warranty & 30-day free trial

Shipping & Returns Policy

Below you'll find our shipping and returns policy: everything about shipping and about returning a product.

Shipping policy

Achaté orders are shipped with DHL, PostNL or UPS. We process and dispatch on business days from our warehouse in the Netherlands. Within 24 hours after processing you'll receive your tracking number by email. Follow your order at achate.montatracking.com.

Netherlands & Belgium

€ 4.95 — free from € 30

Delivery 1–2 business days

Germany, Austria, France & Spain

€ 4.95 — free from € 30

Delivery 1–3 business days

Shipping costs are calculated automatically in the cart and are waived as soon as your order exceeds € 30. We ship to the Netherlands, Belgium, Germany, Austria, France and Spain.

Did your parcel arrive damaged or was it not delivered? Email us at support@achate.com and we'll sort it out together with the carrier.

Please note: the delivery times stated above are indicative and do not constitute a fixed deadline. In exceptional cases, including peak periods, public holidays, stock delays and carrier delays, delivery may take longer. The final delivery period agreed between Achaté and the customer is 30 calendar days from the date the order is placed, as set out in Article 11 of our Terms and Conditions. Delivery within that period constitutes delivery in accordance with the agreement.

Return policy

At Achaté we strive for top quality and satisfied customers. Not happy with your purchase after all? Simply send your product back.

Sorted in 4 steps

1

Register your return in the return portal.

2

Pack the product well, preferably in its original packaging.

3

Drop the parcel off at a service point, following the instructions in the portal.

4

After approval the amount is back in your account within 14 business days.

Return conditions

  • Cooling-off period: you can return the items up to 30 days after receipt.
  • Use: you may try the product as you would in a physical store; further use may result in a depreciation charge.
  • Condition of the product: return products complete, in their original packaging and in good condition; missing or damaged packaging may lead to depreciation.
  • Sprays, cleaning products and loose parts, such as steam cloths, can only be returned if they are undamaged and unopened.
  • Exceptions: damaged or visibly used products beyond normal inspection.

The cost of returning the product is at your own expense. Is your product defective, did it arrive damaged or did you receive the wrong item? Then of course we cover the return costs. In that case, please contact us first at support@achate.com and we will arrange the return for you. If the product does not meet the return conditions, we cannot accept the return.

Start your return

Need help?

Problems with a product, or is it defective within the warranty period? Our customer service team is happy to help.

Contact us