Return Policy

  1. Cancel your order within 14 days of receipt without giving a reason.
  2. Return the product within 14 days of cancellation.
  3. To initiate a return, click on the following link: Achaté Return Portal. Here you can easily submit your return and follow the shipping instructions.
  4. Please note: sprays cannot be returned.
  5. If your order is not recognized in our return portal or if you have exceeded the return period, please contact us at for further assistance.

    Once we have received your return shipment, we will initiate the processing of your return. We aim to do this as quickly and efficiently as possible. If you have any questions or need assistance, feel free to contact our customer service at We are happy to help.