Refund policy
Return Policy – Achaté
At Achaté, we strive for top quality and satisfied customers. Not happy with your purchase after all? You can easily return your product.
Return conditions
- Cooling-off period: you can return the items up to 30 days after receipt.
- Use: you may try the product as you would in a physical store; further use may result in a depreciation charge.
- Condition of the product: return products complete, in their original packaging and in good condition; missing or damaged packaging may lead to depreciation.
- Sprays, cleaning products and loose parts, such as steam cloths, can only be returned if they are undamaged and unopened.
- Exceptions: damaged or visibly used products beyond normal inspection.
How do I return a product?
- Register your return: go to the Achaté Return Portal and register your return.
- Pack & ship: follow the instructions and send the product back well packed.
- Refund: the amount will be refunded within 14 business days after approval.
- Please note: if the product does not meet the return conditions, we cannot accept the return.
Return costs
The cost of returning the product is at your own expense. Is your product defective, did it arrive damaged or did you receive the wrong item? Then of course we cover the return costs. In that case, please contact us first at support@achate.com and we will arrange the return for you.
Not satisfied? We’re happy to help
- Problems with a product? Contact us at support@achate.com.
- Defective within the warranty period? Our customer service team will help you further.
Need help?
Questions? Email support@achate.com – we’re happy to help.
